Privacy Policy

Overview

Delaware Lanes (“we,” “us,” or “our”) is committed to protecting the privacy of our customers. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your information when you interact with our website at delawarelanes.net or contact us directly.

Information We Collect

We collect information you provide directly to us, including:

• Name — to identify you when we follow up on your inquiry
• Phone number — to contact you about lane availability, party reservations, or other requests
• Email address — to send confirmation or follow-up communications
• Event details — type of event, group size, preferred date and time, and any special notes you provide

We do not automatically collect tracking data, cookies, or analytics beyond what is standard to web hosting and delivery infrastructure.

How We Use Your Information

We use the information you submit to:

• Respond to party reservation requests and availability inquiries
• Contact you by phone, email, or text message to confirm details about your booking or inquiry
• Provide information about our services, pricing, and hours
• Improve our service based on customer feedback

We do not use your information for automated marketing campaigns, and we do not sell your information to third parties.

Information Sharing

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share your information only in the following limited circumstances:

• Service providers: We may use third-party tools (such as scheduling or CRM software) to manage communications. These providers are bound by confidentiality obligations and may only use your data to provide services on our behalf.
• Legal requirements: We may disclose information if required by law or to protect the rights and safety of Delaware Lanes, our customers, or the public.

Data Retention

We retain your information only as long as necessary to fulfill the purpose for which it was collected (typically the duration of your inquiry, event, or business relationship with us) and as required by applicable law.

Your Rights

You may request to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of text message communications at any time (reply STOP or contact us directly)

To make a request, contact us using the information below.

Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us and we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the effective date at the top of this page. We encourage you to review this page when you interact with us.